Privacy Policy

Quick Summary (TLDR)

We know privacy policies can be long and confusing, so here's what you need to know right away:

• We collect minimal data - only what's necessary to provide our services and improve your experience
• We don't sell your personal information - your data is not for sale, period
• We're transparent - this policy explains exactly what we collect, why we collect it, and how we use it
• You have control - you can access, update, or delete your personal information at any time
• We protect your data - we use industry-standard security measures to keep your information safe

Who We Are

This privacy policy applies to Nexartis LLC ("we," "us," or "our") and our website. We're committed to protecting your privacy and being transparent about how we handle your personal information.

When we say "you" or "your," we're referring to anyone who visits our website, uses our services, or interacts with us in any way.

What This Policy Covers

This policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website
• Contact us through forms, email, or phone
• Sign up for our services or newsletters
• Interact with us on social media
• Use any of our products or services

What Personal Information We Collect

Personal information is any data that can be used to identify you as an individual. We only collect information that helps us provide better services to you.

Information You Give Us Directly

Contact Information:

• Name
• Email address
• Phone number
• Mailing address
• Company name and job title (if applicable)

Account Information:

• Username and password (if you create an account)
• Profile information you choose to share
• Communication preferences

Service-Related Information:

• Information you provide when requesting services
• Feedback, questions, or comments you send us
• Survey responses
• Support requests and correspondence

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information to improve your experience:

Website Usage Data:

• Pages you visit and time spent on each page
• How you navigate through our site
• Links you click
• Search terms you use on our site

Technical Information:

• Your IP address (which tells us your general location)
• Browser type and version
• Operating system
• Device type (computer, tablet, phone)
• Screen resolution
• Referring website (the site you came from)

Cookies and Similar Technologies:

We use cookies (small text files stored on your device) to:

• Remember your preferences
• Analyze how our website is used
• Improve site performance
• Provide personalized content

You can control cookies through your browser settings, but some features of our site may not work properly if you disable them.

Information We Don't Collect

We want to be clear about what we don't collect:

• We don't collect sensitive personal information like social security numbers, financial account details, or health information unless specifically required for our services
• We don't collect information from children under 13
• We don't track your activity across other websites (beyond standard referral information)

Why We Collect Your Information

We collect and use your personal information for specific, legitimate business purposes. Here's exactly why we need different types of information:

To Provide Our Services

• Process your requests and deliver the services you've asked for
• Create and manage your account
• Communicate with you about your services
• Provide customer support
• Process payments (if applicable)

To Improve Your Experience

• Personalize content and recommendations
• Remember your preferences and settings
• Make our website easier to use
• Analyze how our services are used to make improvements

To Communicate With You

• Send you important updates about our services
• Respond to your questions and requests
• Send newsletters or marketing materials (only if you've opted in)
• Notify you about changes to our policies

For Business Operations

• Protect against fraud and security threats
• Comply with legal requirements
• Conduct research and analysis to improve our business
• Maintain records for business purposes

Legal Basis for Processing (Required by GDPR)

If you're in the European Union, we process your data based on:

• Your consent - when you've given us permission (like signing up for newsletters)
• Contract performance - when we need your data to provide services you've requested
• Legitimate interests - when we have a valid business reason that doesn't override your privacy rights
• Legal obligation - when we're required by law to process certain information

How We Collect Your Information

We collect your personal information in several ways:

Direct Collection

Most of the information we have about you comes directly from you when you:

• Fill out forms on our website
• Send us emails or call us
• Create an account or sign up for services
• Subscribe to our newsletter
• Participate in surveys or provide feedback
• Apply for jobs or submit business proposals

Automatic Collection

Our website automatically collects certain information using:

• Cookies - small files that remember your preferences
• Web beacons - tiny images that help us understand how you use our site
• Analytics tools - services like Google Analytics that show us website usage patterns
• Log files - records of your interactions with our website

Third-Party Sources

In some cases, we may receive information about you from:

• Business partners or vendors (only with proper authorization)
• Public databases or social media (only publicly available information)
• Other companies you've given permission to share your data

We never purchase personal information from data brokers or other companies that sell consumer data.

How We Share Your Information

We don't sell your personal information to anyone. However, we may share your information in specific, limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business. These might include:

• Web hosting providers - to keep our website running
• Email service providers - to send you communications
• Payment processors - to handle transactions (if applicable)
• Analytics providers - to understand how our website is used
• Customer support tools - to help us assist you better

These companies can only use your information to provide services to us and are contractually required to protect your data.

Business Transfers

If Nexartis LLC is sold, merged, or acquired by another company, your personal information may be transferred as part of that transaction. We'll notify you before this happens and explain any changes to how your data will be handled.

Legal Requirements

We may disclose your information if required by law or if we believe it's necessary to:

• Comply with legal processes (like court orders or subpoenas)
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Investigate fraud or security issues

With Your Consent

We may share your information with other parties if you give us specific permission to do so.

What We Don't Share

• We never sell your personal information to marketers or advertisers
• We don't share your information for others' marketing purposes without your explicit consent
• We don't provide your data to social media companies for advertising (unless you've connected your accounts)

Your Privacy Rights

You have important rights regarding your personal information. Here's what you can do and how to do it:

Access Your Information

You have the right to know what personal information we have about you. You can request a copy of your data, and we'll provide it in an easy-to-understand format.

Correct Your Information

If any of your personal information is incorrect or outdated, you can ask us to fix it. We'll update our records promptly.

Delete Your Information

You can request that we delete your personal information. We'll honor this request unless we need to keep certain information for legal or business reasons (like tax records).

Limit How We Use Your Information

You can ask us to stop using your information for certain purposes, like marketing communications.

Data Portability

If you want to move your data to another service, we can provide your information in a format that makes this easier.

Withdraw Consent

If we're processing your information based on your consent, you can withdraw that consent at any time.

Object to Processing

In some cases, you can object to how we're using your information, especially for marketing purposes.

How to Exercise Your Rights

To use any of these rights, simply contact us using the information at the end of this policy. We'll respond within 30 days and won't charge you for reasonable requests.

For Marketing Communications: Every marketing email we send includes an "unsubscribe" link. Click it to stop receiving marketing messages immediately.

For Cookies: You can control cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored
• Delete existing cookies
• Block future cookies
• Get warnings before cookies are stored

How We Protect Your Information

We take data security seriously and use multiple layers of protection to keep your information safe:

Technical Safeguards

• Encryption - We encrypt sensitive data both when it's stored and when it's transmitted
• Secure servers - Our systems are hosted on secure, regularly updated servers
• Access controls - Only authorized employees can access personal information
• Regular security updates - We keep our software and systems up to date with the latest security patches

Organizational Safeguards

• Limited access - Employees only have access to the information they need for their job
• Confidentiality agreements - All employees sign agreements to protect customer data

What You Can Do

While we work hard to protect your information, you can help too:

• Use strong, unique passwords for your accounts
• Don't share your login credentials
• Log out of your account when using shared computers
• Keep your contact information up to date
• Report any suspicious activity to us immediately

Data Breach Response

If a security incident affects your personal information, we'll:

• Investigate the incident immediately
• Take steps to prevent further unauthorized access
• Notify you within 72 hours if required by law
• Provide clear information about what happened and what we're doing about it

How Long We Keep Your Information

We only keep your personal information as long as necessary for the purposes we collected it. Here's our general approach:

Active Customers

While you're actively using our services, we keep your information to provide those services and improve your experience.

Former Customers

After you stop using our services, we may keep some information for:

• Legal requirements - Some laws require us to keep certain records for specific periods
• Business purposes - Like resolving disputes or preventing fraud
• Legitimate interests - Such as analyzing trends to improve our services

Specific Retention Periods

• Contact information - Kept while you're a customer, plus 3 years after your last interaction
• Website usage data - Typically kept for 2 years for analytics purposes
• Support communications - Kept for 5 years to help with future support requests
• Financial records - Kept for 7 years as required by law (if applicable)

Automatic Deletion

We have systems in place to automatically delete information when it's no longer needed. We regularly review our data to ensure we're not keeping information longer than necessary.

Your Right to Deletion

Remember, you can always request that we delete your information earlier by contacting us. We'll honor these requests unless we have a legal obligation to keep certain data.

International Data Transfers

Nexartis LLC is based in the United States. If you're located outside the US, please understand that your information may be transferred to, stored, and processed in the United States.

For European Union Residents

If you're in the EU, we ensure that any data transfers comply with GDPR requirements through:

• Adequacy decisions - Transferring data only to countries the EU considers to have adequate protection
• Standard contractual clauses - Using EU-approved contracts that require proper data protection
• Your explicit consent - Getting your permission for specific transfers when needed

Data Protection Standards

Regardless of where your data is processed, we maintain the same high standards of protection described in this policy.

Children's Privacy

Our services are not intended for children under 13 years old. We don't knowingly collect personal information from children under 13.

If we discover that we've collected information from a child under 13, we'll delete it immediately. If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away.

For users between 13 and 18, we recommend getting parental permission before sharing personal information online.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements.

How We'll Notify You

When we make changes, we'll:

• Update the "Last Updated" date at the top of this policy
• Post the new policy on our website
• Send you an email notification if the changes significantly affect how we handle your information
• For major changes, we may ask for your renewed consent

Your Continued Use

By continuing to use our services after we post changes, you're agreeing to the updated policy. If you don't agree with the changes, you can stop using our services and request that we delete your information.

Previous Versions

We keep previous versions of our privacy policy available upon request, so you can see how our practices have evolved over time.

Contact Us

We're here to help with any questions or concerns about your privacy. Here's how to reach us:

Nexartis LLC
Privacy Officer
Email: alan@nexartis.com

Response Times

• General privacy questions - We'll respond within 5 business days
• Data access/deletion requests - We'll respond within 30 days
• Security concerns - We'll respond within 24 hours

What to Include in Your Message

To help us assist you quickly, please include:

• Your full name and contact information
• A clear description of your request or concern
• Any relevant account information (but don't include passwords)

For EU Residents

If you're in the European Union and have concerns about how we handle your data, you also have the right to contact your local data protection authority.

Additional Information

Cookies Policy

For detailed information about the cookies we use, please see our separate Cookies Policy [link to be added].

Terms of Service

This privacy policy works alongside our Terms of Service. Please review both documents to understand your rights and responsibilities.

Third-Party Links

Our website may contain links to other sites. This privacy policy only applies to Nexartis LLC. We're not responsible for the privacy practices of other websites, so please review their policies before sharing your information.

California Residents

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information about these rights.

This privacy policy demonstrates our commitment to protecting your personal information while being transparent about our practices. We believe privacy is a fundamental right, and we're dedicated to earning and maintaining your trust.

Nexartis LLC
Date: June 10, 2025